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  • Mark Shaw

Making HR as Easy as Internet Banking


I was recently at a networking meeting where the topic turned to the problems that occur when employees and managers do not follow the prescribed HR processes.


While many blamed managers and employees, my reaction was different. “Why don’t we make the process as easy as internet banking?” I asked. “Won’t managers and employees follow HR processes if they are as easy as doing internet banking? ”Won’t that improve the user experience? “Wouldn’t that make your job easier?” “ And won’t that make you look better in the eyes of your own managers and the CEO”?


My general conclusion to these questions is that too many HR Practitioners try to impress others by focusing on implementing new initiatives and trends, rather than spending time streamlining existing systems and processes that currently do not work that well.

While new initiatives and trend are important, I’d argue not improving inefficient and ‘clunky’ HR processes is just as important. Let’s get the basics right before moving onto the flashy new thing.


For example, one potential client I approached was not interested in addressing a problem costing them a measurable $40M per annum, even when I demonstrated the cost of the change would be minimal and quickly covered by savings in current (wasted) expenditure.


An alternative example of improving inefficient systems rather than implement new trends is how banks introduced internet banking. Traditionally to pay our bills, we used to have to travel to our local branch, complete a withdrawal form, then have the teller give us cash. Now we use our smart phone to pay the bill without leaving home. This process was improved.



Focusing on improving inefficient HR systems and processes is what I have been providing to organisations for over 20 years. It’s easy. It works. Its proven. It adds value.

If people reading this want employees and managers to follow the process, my suggestion is to focus on redesigning your inefficient HR systems and processes to something simpler.

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